Privacy policy

1. What we collect

Details you provide in forms — such as name, contact details, travel preferences and special requests — and basic technical data needed to run the site.

2. How we use it

To respond to inquiries, prepare quotes, manage bookings and, with your consent, send travel ideas.

3. Sharing

We share only what is necessary with hotels, guides and transport partners to deliver your trip.

4. Your rights

You can request access to, correction of or deletion of your personal data, and withdraw marketing consent at any time.

5. Retention

We keep data only as long as necessary for the purposes above or as required by law.

6. Website access and visitor records

After about a minute of active browsing, we ask for your email address to continue using the website. We use it only to manage access to the site and to recognise you as a returning visitor, so you are not asked again. Giving it does not create an account, does not subscribe you to our newsletter or any marketing, and is not passed to any other company or system.

Before you submit an email, nothing about your visit is stored in our database: the time you have spent on the site, your first visit and your number of visits are kept only in a cookie in your own browser.

When you submit your email, we store:

• a random visitor ID and your email address;
• your IP address (first and most recent);
• the country estimated from your IP address;
• the date and time of your first visit, of your email submission and of your most recent visit;
• your number of visits and pages viewed, the page you first arrived on, the website that referred you (its domain only) and your browser's user-agent string.

For each later visit we record when it started and ended, the IP address, the estimated country, the page you arrived on and how many pages you viewed. A new visit starts after 30 minutes without activity.

Your country is estimated by our content delivery provider, Cloudflare, from your IP address. It can be wrong (for example when you use a VPN). We do not determine your precise location.

7. Cookies

We use two cookies for website access:

• th_vis — a signed cookie holding your visitor ID, the time of your first visit, your active browsing time, your number of visits and whether you have submitted your email. It expires 400 days after your last visit.
• th_gate — a marker with no personal data that tells the page the email form is due. It is removed once you submit your email.

If you sign in to a customer account, the agency portal or the admin, a session cookie keeps you signed in. Cloudflare may set its own security cookies to protect the site from abuse. We do not use advertising cookies. Analytics cookies are described under “Website analytics (Google Analytics)” below. Some preferences, such as favourites and sound settings, are kept in your browser's local storage and are not sent to us unless you are signed in.

If you delete these cookies or use another browser or device, you may be asked for your email again. Submitting the same address links you to your existing record instead of creating a new one.

8. Website analytics (Google Analytics)

We use Google Analytics 4, a service provided by Google, to understand how the website is used so that we can improve it — for example which pages are viewed, how visitors find us (search engines, links, campaigns), the type of device and browser, and the approximate country or city.

Visitors in the European Economic Area, the United Kingdom and Switzerland, and visitors whose location we cannot determine, are asked first: Google Analytics is loaded only if you accept. If you decline, it is not loaded and no analytics cookies are set. You can change your choice at any time with “Cookie settings” at the bottom of every page.

When analytics is active, Google Analytics sets first-party cookies named _ga and _ga_<ID> in your browser, which last up to two years. We send Google:

• the address and title of the pages you view, with private parts removed — booking links, access keys and any personal details in an address are never sent;
• events such as submitting an enquiry, starting a booking or completing a payment, with the package, booking reference and amount — never your name, email address or phone number;
• the technical data Google Analytics collects itself, such as your device and browser type, screen size and an approximate location derived from your IP address (Google Analytics 4 does not log or store IP addresses).

We do not use Google Analytics for advertising: advertising cookies and ad personalisation stay off. The customer account, the agency portal, the admin and shared itinerary links are not measured. Google may process this data in other countries, including the United States, under its own privacy policy (policies.google.com/privacy).

9. Retention and security of visitor records

Visit history is deleted automatically 13 months after the visit. Your visitor record (email address, first and most recent visit, totals) is kept until you ask us to delete it or we no longer need it to manage access to the website.

Visitor records are kept in our own database. Our hosting providers process them on our behalf — OVHcloud hosts the database and Cloudflare delivers the website. They are not shared with any other third party or business system, are visible only to authorised staff with administrator or customer-support access, and every export and deletion is logged.

10. Your rights over visitor records

You can ask us what we hold about you, ask us to correct your email address, or ask us to delete your visitor record and visit history. Write to [email protected] from the email address concerned so that we can confirm the request is yours. After deletion you may be asked for an email address again on your next visit.

11. Contact

Questions about privacy, and requests to access, correct or delete your personal data, can be sent to [email protected] or through the contact page. The website is operated by Innovate Solution Global Pte. Ltd., 101 Kitchener Road, #03-02 Jalan Besar Plaza, Singapore 208511.