Cancellation policy
Last updated October 1, 2026This policy is being finalised and will be updated before bookings open. Contact us if you have any questions in the meantime.
1. Inquiries are free
Sending an inquiry or receiving a quote never incurs a charge, and you can withdraw at any time before confirming.
2. After confirmation
If you cancel a confirmed booking, charges apply based on how close to departure you cancel and the terms of each supplier.
3. How to cancel
Cancellations must be made in writing to your specialist. The date we receive notice is used to calculate any charges.
4. If we need to cancel
In the unlikely event we must cancel, we will offer an alternative or a full refund of monies paid.
5. Insurance
We strongly recommend travel insurance that covers cancellation from the moment you book.
| Days before departure | Charge (% of trip cost) |
|---|---|
| More than 60 days | Deposit only |
| 59–30 days | 50% |
| 29–15 days | 75% |
| 14 days or fewer | 100% |